Professional. Reliable. 100% Mobile.
Terms of Service & Booking Agreement
Binding Agreement
By scheduling any service through our online booking system, phone, text, or email, you acknowledge that you have read, understood, and agreed to all Terms of Service outlined below.
Booking an appointment constitutes full acceptance of these terms.
Required Nonrefundable Deposit
All services require a 20% nonrefundable deposit at the time of booking.
- Deposits secure your reserved time slot.
- Deposits are applied toward the final invoice.
- Deposits are nonrefundable under any circumstance.
Appointments are not confirmed until the deposit is received.
Cancellation & 48-Hour Policy
If you choose to cancel your appointment:
- The 20% deposit will not be refunded.
- If cancellation occurs within 48 hours of the scheduled appointment, you will be charged for 100% of the total service amount.
By booking, you authorize Oneway Mobile Detailing to charge the payment method on file for the full service amount if cancellation occurs within 48 hours of the appointment time.
No exceptions.
Rescheduling Policy
If you need to move your appointment:
- You must reschedule within 4 calendar days of the original appointment date.
- We will place you in the nearest available time slot that works with your schedule.
- Your original deposit will transfer to the new appointment.
Failure to reschedule within 4 days will require a new booking and new deposit.
Client Vehicle Preparation Requirements
Prior to your appointment, the client must:
- Remove all personal belongings.
- Remove all trash.
- Remove car seats, booster seats, and seat covers.
If these items remain in the vehicle at the time of service, a mandatory cleanup or removal fee will be added to the final invoice.
Oneway Mobile Detailing is not responsible for personal belongings left inside the vehicle.
Late Arrival Policy
If a client is more than 30 minutes late, the appointment may need to be rescheduled.
Rescheduling terms will apply and the deposit remains nonrefundable.
Mobile Service Requirements
For mobile services, the client must provide:
- A safe working environment
- Adequate space around the vehicle
- Legal and accessible parking
If conditions are unsafe or insufficient for service, Oneway Mobile Detailing reserves the right to reschedule or refuse service at its discretion.
Payment Terms
The remaining balance is due immediately upon completion of service unless otherwise agreed in writing.
Failure to complete payment may result in additional fees, collections, or legal action.
Right to Refuse Service
Oneway Mobile Detailing reserves the right to refuse service at any time due to unsafe conditions, inaccurate booking information, unrealistic expectations, or inappropriate behavior.
Acceptance of Terms
By booking an appointment with Oneway Mobile Detailing, you acknowledge and agree to all terms listed above.